[1657] Principal Assistant Account Management

Clearance Required: National Secret (e.g. SC) or NATO Secret

Skills Knowledge Experience:
- Higher vocational training in a relevant discipline leading to a professional qualification with 3 years post-related experience(within the P3SM domain). Or a secondary educational qualification with 5 years post-related experience (within the P3SM domain).
- At least 3 years' experience in the P3SM domain, including the provision of Portfolio Management support;
- Proficiency in using MS Office suite of software, including development of presentations and staff papers;
- Demonstrable ability to effectively communicate orally and in writing;
- Experience in providing relevant reports to staff and management;
- Effective organizational skills and ability to handle a large volume of work in an efficient and timely manner;
- Ability to take initiative, and a flexible approach to responding reliably and competently to changing requirements;
- Highly developed sense of responsibility and accountability, with an ability to work with minimum supervision;
- Demonstrable knowledge and understanding of Customer Management and funding principles.
- Knowledge of NATO Software Tools

Support Account Section Head in managing the portfolio of projects assigned to the Chief Operating Office:
• Assist the Account Section Head in addressing requests from sponsors, ensuring proper internal assignment and timely response;
• Assist the Account Section Head during the start-up and initiation stages of projects, coordinating the necessary parties for the preparation of the formal NCI Agency offers;
• Support project fund request assurance reviews contributing to ensure consistency with milestone information and financial information;
• Contribute to the formal NCI Agency offers to ensure they meet Agency's quality standards and are in line with the expectations of sponsors, including quality acceptance criteria, scope and timelines of the formal NCI Agency offers;
• Assist in the communication to sponsors to provide progress on request processing, all through the project lifecycle.;
• Contribute to the management of project closure, ensuring that deliverables are properly submitted to sponsors, followed by a formal acceptance, and adequate feedback on the Agency performance is obtained from the sponsor;
• Contribute to the monitoring of the portfolio with regard to its financial status (Planned versus Contracted and actual incomes),operational status (delivery of projects and milestones), and forecast (future cooperation);
• Support the Account Section Head in providing reporting material on the status of the portfolio, including for the development of the Programme of Work, Monthly reports and Annual report. Support the Account Section Head in contributing to:
• The development of the Demand Assessment, based on understanding of the Customer Requirements and the Agency offer based on the Agency Catalogue;
• The improvement of all relevant portfolio management processes, also liaising with other relevant stakeholders as necessary. This includes development and implementation of Standard Operating Procedures (SOPs), Metrics and KPIs;
• The planning and prioritization of the activities in the Account.

Jamie Myers