[1976] Human Resources Application Portfolio - Technical SME

Clearance Required: National Secret (e.g. SC) or NATO Secret


- At least 15 years of relevant experience in the field of computer science or electronic engineering;
- Experience in offering support for Allocate Software Defence Suite / OneView, including deployment, configuration, and troubleshooting, optimizing and incident resolution.
- Experience and good knowledge of the following COTS technology:
• GENPACT Sequence Cora;
• CITI Manage ID;
- Experience with programming languages and platforms like .NET, C#, JAVA, JavaScript, Node JS;
- Experience developing and mainlining Extract Transform Load (ETL) Workflows
- Experience developing and mainlining System Integrations
- Experience managing and administrating virtual environments with VMware and Microsoft Hyper-V;
- Experience managing and administering Card Management Systems (including PKI)
- Experience managing and administering Brocade Steel App load balancer;
- Experience managing and administering Splunk
- Experience managing and administering Windows Servers and Red Hat Linux.
- Experience with Microsoft SQL Server administration, optimization and querying;
- Experience in human resource (HR) IT applications related to personnel, posts, organisations, identity management and badges;
- Experience (at least five years) in various areas of Software Engineering including some of the following:
• Requirements elicitation and management (including nonfunctional requirements for Operations & Maintenance);
• SW change management and testing;
• Application release and deployment management;
• Configuration management practices and tools;
• Application Lifecycle Management concept and tools.
• Experience in planning and performing FAT, UAT and SAT
- Knowledge and experience in state-of-the-art technologies, relevant to software engineering:
• Technologies and standards (at least 4 of them): HTML5, REST Services, Web Services, XML, SQL, Visual Basic for Applications;
• Application server technologies and Relational (SQL) and Nonrelational (NoSQL) data base management systems;
• Experience in designing, deploying and maintaining large scale redundant and highly available systems
- Knowledge of ITIL IT service management model:
• Experience and knowledge in Service Operations including Incident and Problem Management and Service Transition including Release and Deployment, Test and Validation and Change Management.
- Prior experience of working in an international environment comprising both military and civilian elements;
- Ability to work in cross functional teams like Application management/development team;
- Ability to communicate effectively orally and in writing with good briefing skills.
- Cloud computing, SaaS, IaaS, PaaS, knowledge of Microsoft Azure;
Desirable Experience and Education:
- Knowledge of NATO HR processes;
- Knowledge of post related applications like ISIPS, APMS, AMIS, NSTEP, NIACS;
- Knowledge of Microsoft SharePoint applications and their administration;
- Experience with data modelling of complex systems;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Design and implementation of Human Machine Interfaces;
- Design patterns.

Duties & Role:
Under the overall direction of the Service Owner(s), the incumbent will perform duties such as the following:
- Supporting in-service operations of the systems, including:
• Support and operation of the assigned system(s) including:
• Systems operationally used by NATO HR community including APMS, AMIS, NSTEP, NIACS;
• Local systems currently used by SHAPE Base Support Group and JFC Naples (ISIPS, SHAPE Housing, MTM).
• SharePoint developed websites/applications
• Maintenance of the operational & support environments;
• Monitoring of performance of the assigned service applications;
• Support CIS Support Units (CSU) and other support staff for daily operations of the systems.
• Support technical reviews, walkthroughs and audits;
- Design and improve System architectures of supporting applications
- Developing ETL Workflows, in house software and integrations
- Contribution to service application enhancement & transition for the assigned service applications
- Provision of professional and technical contributions in the conception, development and co-ordination related to all aspects of software development within the SL projects or services;
- Provision of input to the preparation of functional and technical specifications for software and hardware with special focus on the SSBA SL domain;
- Support to change management, configuration management, release and testing;
- Provision of subject matter expertise and advice as required;
- Maintaining relationships with 3rd party suppliers
- Performing other duties as may be required.
- Ability to be deployed to NATO missions up to 20 days a year

Jamie Myers